At [Your Brand Name], we want you to be completely satisfied with your purchase. If you’re not happy with your sunglasses, we’re here to help with a straightforward return and exchange process.

📦 1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The request is made within 7 days of receiving the item
  • The product is unused, undamaged, and in its original packaging
  • All original accessories, tags, and documentation are included

Returns will not be accepted if:

  • The product has been worn, scratched, or visibly damaged by the customer
  • The request is made beyond 7 days of delivery
  • The product was a custom or personalized item (unless defective)

🔄 2. Exchange Policy

If you received:

  • The wrong item
  • A defective or damaged product

Please contact us immediately. We will arrange a replacement or exchange at no additional cost, including return shipping if applicable.

💰 3. Refund Process

  • Approved returns will be refunded to your original payment method
  • Refunds are processed within 5–10 business days after we receive and inspect the returned item
  • Shipping fees (if any) are non-refundable, unless the return is due to our error

📬 4. Return Shipping

  • Customers are responsible for return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged item)
  • We recommend using a trackable shipping method for your return

Return Address:
First Floor, Unit 3, Building 25, Wuxing Village, Chengxi Street, Jinhua, Zhejiang, China
Recipient: [Your Company Name or Return Dept.]

📞 5. How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service:

📧 Email: gudaglasses@163.com
📞 Phone: +86 159 2428 6544

Please include your order number, photos (if needed), and reason for return/exchange.

🛑 Important Notes

  • All returns must be approved before shipment
  • Unauthorized returns will not be processed
  • We reserve the right to refuse returns that do not meet our policy